Where is by Edjee based?By Edjee is a newly launched Australian small business located in Sydney, NSW. All products are handcrafted in small batches
Are your products handmade? Yes! Every soap, candle, wax melt and scented item is carefully handmade to ensure quality, freshness and attention to detail
Do you accept returns or exchanges? Because our products are handmade, we do not accept returns for change of mind. If your item arrives damaged or incorrect, Please contact us within 7 days so we can assist you.
Are your products safe for sensitive skin? Our soaps use gentle ingredients, but all skin reacts differently. If you have sensitive skin, we recommend a small patch test first.
Why do my candles or soaps look slightly different? Small variations in colour, shape, and texture are normal for handmade products. They reflect the uniqueness of every batch.
How long do your candles burn? Burn time varies per candle and may differ based on wick, wax type and burning conditions.
How can I get the best scent from my candles or wax melts? *Let your candle create a full melt pool on the first burn. *Keep wicks trimmed to 5mm. *Use a clean burner for wax melts.
Do you ship? Yes, we ship across Australia. Delivery times vary depending on your location
Do you accept custom orders? We take limited custom request depending on availability. Send us a message and we'll do our best to help.
How should I store my products? Keep them in a cool, dry place away from sunlight and heat to preserve fragrance and quality.
What if I have allergies? Ingredients and fragrances are listed on our labels. If you have allergies, Please check the description or contact us before purchasing.
Why does the scent vary slightly? Because everything is handcrafted in small batches, slight scent variations can occur. However, quality and formulation remain consistent.
