Help & Questions
Help and Questions
This Help and Questions page provides clear answers for customers shopping at By Edjee. Our help and questions section covers common topics about products, orders, shipping, and care.
Where is By Edjee based?
By Edjee is a newly launched Australian small business located in Sydney, NSW. Our handmade products are carefully created in small batches.
Are your products handmade?
Yes. Every soap, wax melt, and scented item is carefully handmade to ensure quality, freshness, and attention to detail.
What are curated items?
Curated items are thoughtfully selected products sourced from our trusted partners. They are chosen to complement our handmade collection and enhance your everyday home experience.
Do you accept returns or exchanges?
We do not accept returns for change of mind. If your item arrives damaged or incorrect, please contact us within 7 days with a photo so we can assist you.
Do you ship?
Yes, we ship across Australia. Handmade items are shipped by us, while curated items are shipped separately from our trusted partners. Delivery times may vary depending on the item and location.
Why did my order arrive separately?
If your order includes both handmade and curated items, they may arrive in separate packages as they are fulfilled from different locations.
Are your products safe for sensitive skin?
Our soaps use gentle ingredients, but all skin reacts differently. If you have sensitive skin, we recommend a small patch test first.
Why do my soaps or wax melts look slightly different?
Small variations in colour, shape, and texture are normal for handmade products. They reflect the uniqueness of every batch.
How can I get the best scent from my wax melts?
Use a clean burner and allow the wax to fully melt for the best scent throw. Avoid mixing old and new wax for a cleaner fragrance experience.
How should I store my products?
Keep them in a cool, dry place away from sunlight and heat to preserve fragrance and quality.
What if I have allergies?
Ingredients and fragrances are listed where available. If you have allergies, please check the product description or contact us before purchasing.
Why does the scent vary slightly?
Because everything is handcrafted in small batches, slight scent variations can occur. However, quality and formulation remain consistent.
Do you accept custom orders?
We accept limited custom requests depending on availability. Send us a message and we’ll do our best to help.
If you need more help and questions answered, feel free to contact us anytime.