Refund policy
🔄 Refund & Return Policy
This Refund Policy explains how refunds, returns, and order issues are handled at By Edjee. Our policy is designed to be clear, fair, and transparent for all customers.
🖐 Handmade Items (By Edjee)
As a small handmade business, we do not accept returns for change of mind.
If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery with a photo of the issue.
We will review your case and arrange a replacement or refund where applicable.
✨ Curated Items (Selected Finds)
Curated items are sourced from our trusted partners.
We do not accept returns for change of mind on curated items.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photo evidence.
We will assess the issue and provide a replacement or refund where appropriate.
📦 Additional Notes
- Items must not be used or excessively damaged beyond the reported issue
- Refunds (if approved) will be processed to the original payment method
- Shipping fees are non-refundable unless the item is faulty or incorrect